FireEye

EcoSystem Team

I worked as a Senior User Experience Designer for the EcoSystem group within FireEye’s in house UX team. One of our group’s objectives is creating a design system to further the efficiency and consistency of the design process for product designers.

In addition to the design system, our team provided guidance and project assistance for teams such as Customer Success, Marketing, and many others at FireEye. Our focus was to further the user friendliness of not only our products but also our processes across the company.

My contributions included strategy, user research, interaction design, and visual design.

Research Charter

Overview

I created and championed our UX research charter to refine our current process with the goal of solidifying our research capabilities and evangelizing the importance of research to the rest of the company so that we better understand and serve our users.

Process

During our project lifecycle I noticed gaps with respect user research. I then examined our current research process and talked to product designers on the team to understand their pain points.

I then created the UX research charter which I pitched to the leadership team and was approved to lead and implement.

Solution

Project - FireEye Market

Overview

I lead and managed the UX for the creation of our FireEye Market website. The FireEye Market is meant to provide the opportunity for internal and external users to have access to extensions which would augment our platform with additional capabilities and further strengthen integrations into the FireEye experience.

My goal through stakeholder interviews, user research, and workshops was to identify the priorities for our MVP1. Once the features for MVP1 were established then the goal was to create deliverables such as wireframes and prototypes.

Process

Prior to our first workshop, my goal was to receive an overview in terms of what specific content we would like to include but also have available to populate the marketplace.

Furthermore to understand from our stakeholders what would they consider to be a successful MVP1, in addition to understanding what our end users’ expectations for the marketplace would be.

To gather the needed information I conducted stakeholder interviews, user interviews, competitive analysis, and a priority matrix exercise. From that point I reviewed with the stakeholders what features to include in our MVP1 and then proceeded to create wireframes and prototypes.

Solution

Project - Fabric Design System

Overview

The reasons for creating a design system were two-fold, one to create a cohesive experience across all products at FireEye but also to increase the efficiency of our product designers. To allow them to work quickly leveraging an established design system and allowing them to focus their attention solving more nuanced issues.

Our goal was to create a design system that met the needs of our product designers in addition to creating a cohesive and optimal experience for our users. We wanted to ensure that a product designer’s process would be made easier and more efficient.

A method to accomplish this was creating a Figma component library where product designers can drag and drop the necessary items to produce designs quickly.

Process

The first step was interviewing our product designers to best understand what were their needs and expectations for a design system to ease their design process.

One common issue that the product designers cited was a common taxonomy for describing the components of a design system therefore I conducted a card sort with our designers which I then leveraged along with a content audit of other design systems to create a recommended taxonomy.

Another by product of the interviews was creating a proto-persona and journey map to ensure that our team never lost sight of what our users need and want from a design system.

Once the initial research was completed as a team we coordinated based on our product designer’s priorities what to include in our MVP1 and each of us contributed to creating the necessary documentation and Figma Component Library.